Refund policy

At BLOOMA, we stand behind the quality of our Triple Whitening Strips. If you’re not completely satisfied with your purchase, we offer a 30-day money-back guarantee.

Eligibility for Returns

  • You have 30 days from the date of delivery to request a return.
  • Products must be unused, unopened, and in their original packaging.
  • All return requests must include your order number.

Non-Returnable Items

  • Opened or used whitening strips (for hygiene reasons)
  • Products purchased on sale or as part of a bundle (unless defective)

Refund Process

  1. Contact us at support@bllooma.com within 30 days of delivery.
  2. Provide your order number and reason for return.
  3. Once your return is approved, ship the item back to us (customer is responsible for return shipping costs unless the product is defective).
  4. After we receive and inspect the returned product, we will process your refund to the original payment method within 5–7 business days.

Refund Timeline

  • Refunds will be issued to your original payment method.
  • Credit card refunds typically appear within 5–10 business days, depending on your bank.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately with photos. We will replace the item or issue a full refund (including original shipping) at no extra cost.

Shipping Costs

  • Original shipping fees are non-refundable.
  • Return shipping is paid by the customer unless the item is defective.